I was talking to a customer today--not one of mine--possibly one of yours. We … [Read more...]
What Happened To Common Sense?
A Quote Is Not The Objective! Posted on July, 2011
I've noticed an interesting, yet disturbing phenomenon recently. It's sales … [Read more...]
We Have The Opportunity Of A Lifetime Posted on July, 2011
Recently, I listened to an interview of Seth Godin by Michael Hyatt. It's an … [Read more...]
The Customer Service Call Posted on July, 2011
Perhaps I'm a little grumpy, anxious to get an early start to the weekend, but I … [Read more...]
"We Want To Be Your Partner!" Another Closing Technique? Posted on June, 2011
Partnering has been in vogue for the past few years. It seems as though every … [Read more...]
Just Do It! Posted on June, 2011
Nike really has it right with Just Do It! We can find endless excuses for not … [Read more...]
Who Is Our Customer -- A View From The Fashion Industry Posted on June, 2011
It might come as a surprise to some of my readers that I consult within the … [Read more...]
Who Is Your Customer? Posted on June, 2011
On the surface, this may seem an obvious question. It's been one that has been … [Read more...]
Activity And Progress Posted on June, 2011
We confuse activity and progress, unfortunately too often focusing on activity … [Read more...]
Good Revenue And Bad Revenue Posted on June, 2011
There's the old -- and still good -- maxim in sales, follow the money. As sales … [Read more...]
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