David Brock, Author at Partners in EXCELLENCE Page

Author: David Brock

We're Communicating, But Are We Really Connecting?
Posted on September, 2013

September 18, 2013 by David Brock 4 Comments

Technology has extended wonderful capabilities to make us more efficient. We … [Read more...]

September 17, 2013 by David Brock 5 Comments

Lawyers always say, "Never ask a question unless you know the answer." In … [Read more...]

September 16, 2013 by David Brock 1 Comment

There was an interesting post, Why Your Reps Are Spending Less Time in Front of … [Read more...]

September 16, 2013 by David Brock 3 Comments

I write and speak frequently about customer focus, engaging customers in … [Read more...]

September 12, 2013 by David Brock 3 Comments

Every manager knows this, it's Leadership 101, we must Lead By Example. What … [Read more...]

September 11, 2013 by David Brock 5 Comments

The other day, I was speaking to a sales executive. We were talking about … [Read more...]

September 11, 2013 by David Brock 2 Comments

One of the biggest errors any of us can make is Hearing What We Want To Hear. … [Read more...]

It's so easy to lose sight of our goals and what we are trying to achieve. We … [Read more...]

September 9, 2013 by David Brock 6 Comments

Sometimes, I think we get customer service wrong. We try to create outstanding … [Read more...]

September 8, 2013 by David Brock 2 Comments

All of us like to fit all sorts of principles and examples into Pareto's Law. … [Read more...]