Category: Transformation

Knowing About Your Customer Is Not Enough
Posted on April, 2010

Everyone in sales knows that it's important to know your customer. Sales people … [Read more...]

A few weeks ago, I got a call from Howard Stephens, Chairman and CEO of HR … [Read more...]

Collaboration is the new buzzword. It seems everywhere we turn, we read about … [Read more...]

To say things are changing is almost trite, with the confluence of the new … [Read more...]

February 25, 2010 by David Brock 3 Comments

All too often, we hear nightmares about customer service and how abysmal it is. … [Read more...]

February 24, 2010 by David Brock 3 Comments

I was listening to a web-conference today, one of the speakers discussed the … [Read more...]

I'm a great fan of Customer Experience Design. Unfortunately, most of the work … [Read more...]

February 2, 2010 by David Brock 1 Comment

This morning, I was intrigued by a question on LinkedIn. A person felt … [Read more...]

Who are we selling against? It's a question I hear as I do deal reviews … [Read more...]

Over the past few weeks, I’ve been mulling over ideas on Lean Selling----no not … [Read more...]