Yesterday and today, I've had to restructure a lot of what I had planned to … [Read more...]
Tag: Customer Experience
The Secrets To Losing Customers!
Lost Opportunity --- It Takes Courage To Say You've Made A Mistake Posted on April, 2009
Yesterday, I wrote an article about my experience with a Sales 2.0 tool and the … [Read more...]
Lost Opportunity---Take The Time To Learn From Defecting Customers Posted on April, 2009
I've been experimenting for the past 6 weeks with a Sales 2.0 tool. Today, I … [Read more...]
Sometimes All We Want Is Good Customers. Sometimes All Customers Want Is Good Vendors. Posted on April, 2009
With this post, any doubt you may have had about me will be eliminated. You will … [Read more...]
Delivering Happiness! Zappo's Posted on March, 2009
Zappo's is one of the hottest and most innovative companies around. This is an … [Read more...]
The Secret To Success Part 2---Make Customers Money! Posted on February, 2009
A few days ago, I wrote about the secret to sales success---saving customers … [Read more...]
Focus On Your Customer's Need To Buy, Not Your Need To Sell! Posted on February, 2009
All sales people, today, sell solutions. At least that’s what most sales people … [Read more...]
Dramatically Increase Sales! Posted on January, 2009
Seth Godin seems to come up with the simplest and thought provoking ideas. I … [Read more...]
Moving From Customer Acquisiton To Customer Engagement Posted on January, 2009
For some strange reason, in the past few days, at least four different … [Read more...]
A Night Sleeping On The Floor At Houston Intercontinental, Gate B85 Posted on December, 2008
It's 6:20 am, Central Time, I'm in the President's Club in Terminal B at Houston … [Read more...]