In the first part of this post, I focused primarily on the sales function and … [Read more...]
Tag: Customer Experience
Sales Force Ineffectiveness, Conjecture On The Future Of The Profession, Part 2 of 3 -- Not Just A Sales Problem
Sales Force Ineffectiveness, Conjecture On The Future Of The Profession, Part 1 of 3 Posted on May, 2009
Let me start with an apology, I will probably gore everyone’s ox in this post. … [Read more...]
Tips For Selling To Manufacturers Posted on May, 2009
Thanks to the folks at TheCustomerCollective and Oracle for sponsoring a … [Read more...]
What's It Take To Be A Major Account Rep? Posted on May, 2009
The other day, a sales person I had coached a few years ago called me up. He was … [Read more...]
Will Your Supplier Still Be Here Tomorrow? Posted on April, 2009
For regular readers of this blog, you know I've been evangelizing rich … [Read more...]
The Secrets To Losing Customers! Posted on April, 2009
Yesterday and today, I've had to restructure a lot of what I had planned to … [Read more...]
Lost Opportunity --- It Takes Courage To Say You've Made A Mistake Posted on April, 2009
Yesterday, I wrote an article about my experience with a Sales 2.0 tool and the … [Read more...]
Lost Opportunity---Take The Time To Learn From Defecting Customers Posted on April, 2009
I've been experimenting for the past 6 weeks with a Sales 2.0 tool. Today, I … [Read more...]
Sometimes All We Want Is Good Customers. Sometimes All Customers Want Is Good Vendors. Posted on April, 2009
With this post, any doubt you may have had about me will be eliminated. You will … [Read more...]
Delivering Happiness! Zappo's Posted on March, 2009
Zappo's is one of the hottest and most innovative companies around. This is an … [Read more...]