Customer Experience Archives - Page 80 of 102

Tag: Customer Experience

It's Not The Commitments We Make, It's Those That We Keep
Posted on October, 2012

Sales people are always making commitments. "We can solve your problems!" "We … [Read more...]

My friend Bob Thompson of CustomerThink posed an interesting question the other … [Read more...]

September 25, 2012 by David Brock 8 Comments

The words we use betray our thinking and focus. How we express ourselves shows … [Read more...]

September 12, 2012 by David Brock 2 Comments

We have a rich array of products and solutions to offer our customers. There … [Read more...]

In my post, Focus On Your Sweet Spot, I spoke of the importance of developing a … [Read more...]

I talk about the importance of "focusing on your sweet spot," a lot, often … [Read more...]

We know we have to challenge our customers to think differently, that we have to … [Read more...]

As a preface, I have to confess to a little frustration and some venting. Too … [Read more...]

Recently, I was doing some reviews with a sales team. We were talking about … [Read more...]

As sales professionals, we're supposed to be great at building relationships … [Read more...]