I've spent the past couple of days at the TOPO Summit. It's become one of 3 … [Read more...]
Tag: Customer Experience
Sales People Don't Message, They Have Conversations
Relationships Are Secondary To Sales Effectiveness Posted on April, 2017
I find myself in an unusual position. I've always been biased more to the … [Read more...]
What If The Half Truths About Sales Were Absolutely True? Posted on April, 2017
It's not often I disagree with Anthony Iannarino's take on things. He recently … [Read more...]
The Problem With Efficiency Posted on March, 2017
We design our organizations to be lean mean selling machines. Each step of … [Read more...]
"Just the facts, Ma'am..." Posted on March, 2017
The phrase, "Just the facts, Ma'am, " is attributed to Detective Sergeant Joe … [Read more...]
Understanding Our Customers' Experiences Posted on March, 2017
We're doing some renovations in our home. These include changes in the Master … [Read more...]
We Always Make An Impression! Posted on March, 2017
There was an interesting comment in one of my latest rants, "God, Save Me From … [Read more...]
The Greatest Disservice We Can Do To Our Customers, Waiting For Them To Buy! Posted on March, 2017
There are just too many stupid conversations about the digitally savvy customer … [Read more...]
Of Course Sales Is About Relationships! Posted on March, 2017
I am fuming at one of the most amazingly naive posts about "the Death Of … [Read more...]
Are You Commoditizing Your Customers? Posted on March, 2017
Everyone understands the challenges of selling commoditized products. They are … [Read more...]
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