Yesterday and today, I've had to restructure a lot of what I had planned to … [Read more...]
Tag: Communicating
The Secrets To Losing Customers!
Social Media/Sales 2.0 --- Are The Right People Listening? Posted on March, 2009
I've been involved in a few debates over the past few months that seem to be … [Read more...]
Is Everyone In The Same Boat, Rowing In The Same Direction? Posted on March, 2009
So we've completed all the layoff's, we've re adjusted our strategies to … [Read more...]
Do Great Sales People Make Good Sales Managers? Posted on February, 2009
There was an interesting thought posed in LinkedIn today: “Good sales people … [Read more...]
Stop Pitching, Start Listening To Your Customers Posted on January, 2009
Last week, I wrote a post "Stop Assuming Your Know Your Customers, Start … [Read more...]
Moving From Customer Acquisiton To Customer Engagement Posted on January, 2009
For some strange reason, in the past few days, at least four different … [Read more...]
Stop Assuming You Know Your Customers, Start Listening To Them! Posted on January, 2009
Thanks to one of Fred Wilson's recent posts, I discovered Whitney Hess, a user … [Read more...]
What We Miss About Creating Value Posted on December, 2008
I'm often called upon to speak about Value Propositions! Every time, I do some … [Read more...]
Does Your Behavior Foster Or Limit Trust? Posted on November, 2008
Trust is at the core of all relationships. It can take years to build trust and … [Read more...]
Getting Back In The Game Posted on November, 2008
I've been terribly remiss in keeping this blog updated --- there are always … [Read more...]