Customer Centricity is a hot topic these days. I get on my soapbox on Customer … [Read more...]
Tag: Customer Experience
On Being Customer Centric
May I Speak To Ms. Company Inc? Posted on June, 2010
I got a really interesting email today--actually, I get these emails … [Read more...]
7 Questions You Must Be Able To Answer To Win The Deal! Posted on June, 2010
I'm constantly about how few sales people really understand what their customers … [Read more...]
Location-Based Prospecting? Are Ad-Hoc Sales Calls Valuable? Posted on June, 2010
I've been intrigued about much of the publicity around Hoover's Near Here … [Read more...]
It's So Simple, I Don't Know What To Buy! Posted on April, 2010
Disaster struck this morning, went to the office and the network was down. … [Read more...]
Please Mr/Ms Customer, Let Me Waste Your Time, I've Earned It! Posted on March, 2010
Last week, I wrote about inspirational customer service. This weekend, the … [Read more...]
Inspirational Moments In Customer Service Posted on February, 2010
All too often, we hear nightmares about customer service and how abysmal it is. … [Read more...]
Rethinking The Customer Buying Experience Posted on February, 2010
I'm a great fan of Customer Experience Design. Unfortunately, most of the work … [Read more...]
Is Sales A Blood Sport? Posted on February, 2010
I've been having an off line discussion on competitiveness and agressiveness in … [Read more...]
Are You Selling Within Your Own Company? Posted on January, 2010
Anthony Iannarino's post on Selling Inside reminded me of some great advice a … [Read more...]
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