"An Inflection Point is a point on a curve at which the sign of the curvature … [Read more...]
Tag: Customer Experience
Is The Profession Of Sales At An Inflection Point?
Does Our "Value" Align With How Customers Define Value? Posted on March, 2011
Over the past week, I've been writing a lot about Value. We build our … [Read more...]
Defining Value Posted on March, 2011
After I published my post, Rethinking Value, an interesting discussion/debate … [Read more...]
Rethinking Value Posted on March, 2011
I've written a lot about value propositions, but I think we really need to … [Read more...]
Sales Professional 3.0 Posted on March, 2011
Okay, okay, I know the title of this post will shock many of my regular … [Read more...]
Value Creation Starts With Great Questions Posted on March, 2011
In answering a question at Focus.com, my friend and business partner, Anthony … [Read more...]
Who Owns The Customer? Posted on March, 2011
Earlier this week, I attended Selling Power's Sales 2.0 Conference in San … [Read more...]
Why Didn't You Buy From Me? Posted on March, 2011
"Why Didn't You Buy From Me?" This six and a half word sentence is probably the … [Read more...]
Isn't Social Networking About Connecting With People? Posted on February, 2011
I received an intriguing invitation to “connect” today. Best described, I was … [Read more...]
Those Damn Customers Just Get In The Way Of Doing Business! Posted on February, 2011
A friend called the other day. He's a senior executive in the financial side of … [Read more...]
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