Thanks to one of Fred Wilson's recent posts, I discovered Whitney Hess, a user … [Read more...]
Category: Innovation
Category: Innovation
Stop Assuming You Know Your Customers, Start Listening To Them!
Remembering Deming's Lessons---Always Important, But Somehow More So Now Posted on December, 2008
Art Petty reminds us in Management Excellence, about Deming's lessons and their … [Read more...]
What We Miss About Creating Value Posted on December, 2008
I'm often called upon to speak about Value Propositions! Every time, I do some … [Read more...]
Resistance To Change Posted on November, 2008
Thanks to Art Petty for calling attention to the excellent column in Quality … [Read more...]
A Picture Is Worth 10,000 Words Posted on November, 2008
It's been far too long since I have posted. Combinations of excuses---travel, … [Read more...]
The Future SalesForce --- A Consultative Approach??? Posted on September, 2008
Imagine my surprise to receive an email from CRM Magazine with this article … [Read more...]
Letting Form Triumph Over Substance Posted on August, 2008
John Gardner book, EXCELLENCE, published in 1961 is an inspirational book. One … [Read more...]
Defragging Our Minds Posted on June, 2008
We all (or at least Windows people) know that it's necessary to defrag our hard … [Read more...]
The Ultimate Question --- Finding Your Sweet Spot Posted on June, 2008
The Harvard Management Update is recycling an interesting article entitled "Find … [Read more...]
Eleven Characteristics Of Critical Thinkers Posted on June, 2008
Several days ago, commented on the topic of "Why Managers Don't Think Deeply." … [Read more...]