David Brock, Author at Partners in EXCELLENCE Page

Author: David Brock

Who Are You Building Your "Customer Experience" For?
Posted on September, 2011

September 26, 2011 by David Brock 8 Comments

Customer experience is a hot topic. There's lots of activity with companies … [Read more...]

September 26, 2011 by David Brock 5 Comments

I've been wondering a lot about added value recently. We all talk about it, … [Read more...]

September 22, 2011 by David Brock 1 Comment

Have you ever looked at your funnel, or that of one of your people (if you are a … [Read more...]

September 22, 2011 by David Brock 4 Comments

Today, Anthony Iannarino and I had a discussion on Focus.com on the Perils of … [Read more...]

September 21, 2011 by David Brock 10 Comments

Every once in a while a sales manager calls me, "I have a sales person who can't … [Read more...]

It distresses me, but too often I encounter people with "entitlement" … [Read more...]

Years ago, a manager used to tell us, "Your increases will become effective when … [Read more...]

September 18, 2011 by David Brock 2 Comments

I opened the email: "David, Do you give product reviews? [First Name … [Read more...]

September 15, 2011 by David Brock 2 Comments

For the past several weeks, I've been focusing on various aspects of the … [Read more...]

There have been a number of interesting blog posts and discussions going on … [Read more...]