Sales People Don’t Message, They Have Conversations
I’ve spent the past couple of days at the TOPO Summit. It’s become one of 3 “must attend” conferences I go to every year. All the presenters are rock solid practitioners, with pragmatic advice.
However, as I listened to many of the presenters and much of the conversation, there was one theme that disturbed me. People were constantly talking about how sales people should “message” more effectively.
Perhaps, I’m guilty of wordsmithing, but sales people don’t message. They engage people in conversations.
Marketing “messages,” as they should. The communications marketing provides is primarily one way, creating awareness, provoking interest, educating customers. Yes, marketing can build some level or interactivity through web sites, perhaps a stream of messaging based on scoring techniques, but it’s primarily one way communication or messaging.
As sales people we want to engage our customers in high impact two way conversations. We want to understand what the customer is trying to achieve, what their dreams and goals are, how they feel about the challenges they face in their roles, their urgency around change, and so forth.
We don’t learn these things through “messaging,” we learn these through deep two way conversations.
We can’t forget, every interaction with the customer must create value, otherwise we waste their and our time. The interactions that create the greatest value are conversations about them and what they do.
We never get that engagement if we have our sales people “messaging.” We only do this by engaging in high impact, value based, two way conversations.
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