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  1. Brian MacIver (@Palayo) permalink

    You could have been talking about my Bank, mobile phone company, Telco, car hire firm, or utility suppliers…………..
    “we are customer centric!” they say.

    Then, they build a one size fits no one Customer Service.

    Thanks Dave.

    • Brian, it’s amazing, it’s so obvious and simple, but too many organizations just get it wrong.

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  1. Who Is The Customer Experience For? | Partners in EXCELLENCE Blog -- Making A Difference
  2. Who Is The Customer Experience For? – Content Marketing Insider

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