Imagine a CRO presenting to the exec or investor team. This CRO is presenting … [Read more...]
"We Are Competing To Lose 80-85% Of Our Deals!"
Is AI Making Our People More Capable Or More Efficient? Posted on February, 2026
News about AI tools fills all my feeds and most of my conversations. New … [Read more...]
What If The Sales Process Helped Customers? Posted on February, 2026
The sales process is critical to navigating our way to winning each deal. We … [Read more...]
When Performance Problems Aren't Obvious---Yet! Posted on January, 2026
Preface: This is much longer than my usual posts, but this is such an important … [Read more...]
Why Benchmarking Fails Posted on January, 2026
Benchmarking other organizations, identifying best practices has been a … [Read more...]
Protect Your Focus! Posted on January, 2026
Tobia La Marca said something fascinating a few weeks ago (he says a lot of … [Read more...]
Customer Service Or Lip Service? Posted on January, 2026
We know, or at least I thought we did, the importance of customer service and … [Read more...]
The Power Of "Thank You!' Posted on January, 2026
Last night, I was sitting in the living room, reading. The phone rang, no caller … [Read more...]
CUSP, Leading by Serving, When Outcomes Matter Most Posted on January, 2026
One of the biggest influences in my thinking and in writing Is “Good Enough” … [Read more...]
Sale Excellence, Where Do You Start? Posted on January, 2026
Since releasing Is ‘Good Enough’ Good Enough, I keep hearing the same question: … [Read more...]
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