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  1. I have always appreciated the concept of servant leadership, and I really like your application of the concept to the sales function. As automation takes a bigger role in sales & marketing, differentiating yourself as a servant leader to internal and external customers will be important. These skills are ones that can’t be automated (at least not yet – who knows where AI is going, but that’s the subject for another blog post).

    • Thanks Stacy. I think the issue of automation and AI in terms of it’s application to leadership is very interesting. Too many focus on leveraging these tools so that managers and leaders don’t have to do the things they need to be doing, automating the function, instead. I think the more interesting application is in how they augment and amplify our ability to connect in meaningful ways with our customers and people.

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