Category: Transformation

AI/Machine Language Will Manager 85% Of Customer Interactions
Posted on October, 2017

October 5, 2017 by David Brock

"According to Harvard Business Review, by 2020, customers will manage 85% of … [Read more...]

October 1, 2017 by David Brock

Recently, I've been trying something new when I meet with clients. I ask, "When … [Read more...]

September 28, 2017 by David Brock

The reality of our professional, business, (perhaps our personal lives), is that … [Read more...]

September 20, 2017 by David Brock

One of my biggest weaknesses is my impatience. I do all sorts of things to … [Read more...]

September 11, 2017 by David Brock

A critical question for every sales professional is the question of "What's … [Read more...]

September 5, 2017 by David Brock

There are few industries in the world that aren't being disrupted in some … [Read more...]

August 14, 2017 by David Brock

Everyday, I speak with sales people who are struggling. They've got a rock … [Read more...]

August 2, 2017 by David Brock

It seems everywhere I turn, there is a huge urgency around "helping" our sales … [Read more...]

July 19, 2017 by David Brock

Customers struggle with buying. There's a huge amount of data indicating the … [Read more...]

July 10, 2017 by David Brock

I wrote, The Arrogance Of Creating Value For The Customer. Most of the time … [Read more...]