We've seen it before. The scenarios are different, but what lies beneath them is … [Read more...]
Fixing The “Noise” Does Not Fix The Problem
Form Triumphs Over Substance Posted on May, 2026
I wrote a piece six and a half years ago with this title. I have been thinking … [Read more...]
The Bait, the Book, and the Real Answer Posted on April, 2026
I just published “Old-Timers Are Right About What We Are Seeing. We’re Wrong … [Read more...]
Managing The Number, Missing The Cause Posted on April, 2026
Win rate drops. Pipeline coverage falls below target. Activity numbers slip. The … [Read more...]
From Process to Performance: Critical Behaviors for Sales Outcome Posted on April, 2026
Spence Wixom, CEO of The Brooks Group had a fun conversation with me about The … [Read more...]
Do We Even Need A Sales Process? Posted on March, 2026
If no one is using our sales processes, do we even need them? Are we just … [Read more...]
Is AI Making Our People More Capable Or More Efficient? Posted on February, 2026
News about AI tools fills all my feeds and most of my conversations. New … [Read more...]
Customer Service Or Lip Service? Posted on January, 2026
We know, or at least I thought we did, the importance of customer service and … [Read more...]
Sale Excellence, Where Do You Start? Posted on January, 2026
Since releasing Is ‘Good Enough’ Good Enough, I keep hearing the same question: … [Read more...]
I Can Tell You The Quality Of A Sales Organization Just By...... Posted on December, 2025
My good friend, Keenan, started a fascinating conversation on LinkedIn. His post … [Read more...]
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