Every day, I spend at least 15-20 minutes cleaning my inbox, mobile, and InMail … [Read more...]
Category: Performance
Prospecting Is Hard, Why Do We Insist On Making It More Difficult?
Our Commitment To "Just Good Enough" Posted on February, 2022
My news feeds are filled with discussions about great customer engagement. … [Read more...]
Conversational Intelligence Posted on February, 2022
First, while I believe there is huge potential with conversational intelligence, … [Read more...]
Considering "Irony" Posted on January, 2022
We seem to be in a headlong rush to automate and depersonalize our marketing and … [Read more...]
RFP's? Posted on January, 2022
I was doing a Q&A after a keynote at a SKO. It was a very sharp group of … [Read more...]
"Customers hate.....[Fill In The Blank]..." Posted on January, 2022
All my news feeds are filled with guru's talking about how much customers hate … [Read more...]
"What Do You Think Cold Calling Is?" Again????? Posted on January, 2022
Apparently, I stuck my foot into my mouth, but I'm getting use to the taste of … [Read more...]
"Did We Do The Right Thing?" Customer Engagement, It Can Be Really Simple! Posted on January, 2022
We struggle with customer/prospect engagement. We send endless emails trying to … [Read more...]
Fixing Our Win Rates! Improving Performance! Posted on January, 2022
I wrote, Win/Loss Analysis--Are You Learning As Much As You Should? As I … [Read more...]
The Ethics Of The "Unsubscribe" Posted on January, 2022
Recently, I've had some "interesting" conversations with the CMOs about their … [Read more...]
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