Category: Innovation

What Happened To "Voice Of The Customer?"
Posted on June, 2025

June 1, 2025 by David Brock

In the 80's/90's, one of the most important initiatives organizations had was … [Read more...]

May 30, 2025 by David Brock

It's thought experiment time again. We have moved beyond customer satisfaction, … [Read more...]

May 29, 2025 by David Brock

We've been trained to worship the recurring revenue model. It's the star metric … [Read more...]

May 26, 2025 by David Brock

We live in overlapping circles on "Insularity." Our families, friends, … [Read more...]

May 23, 2025 by David Brock

I've been on a tear this week, talking about AI. I'm so excited about it's … [Read more...]

May 21, 2025 by David Brock

Foreword/Forewarning: This is a bit longish, my apologies. But hang in there. … [Read more...]

May 7, 2025 by David Brock

My friend and mentor, Lahat Tzvi, wrote one of the most fascinating posts on AI … [Read more...]

April 8, 2025 by David Brock

We need more leads! We need more activity! We need more demos/meetings! We need … [Read more...]

April 2, 2025 by David Brock

I haven't written much about Judgment, nor do I see many others writing about … [Read more...]

March 31, 2025 by David Brock

My friend, Charlie Green, and I exchange ideas on new AI tools. This weekend, … [Read more...]