The Complete Sales Professional
Dreamforce is coming up next week. As a result, I’ve been inundated with emails from people and companies inviting me to one of their presentations or to their display or for any other type of meeting.
They leverage data to help entice me. For example, I see LinkedIn data that says, “Sales professionals who use social selling are 51% more likely to exceed their quotas.” Or CEB data saying “Sales reps who challenge customers’ assumptions make up 54% of high performers in a complex sales environment.”
The data point are all interesting, absolutely valid, and compelling. They usually have a format like, “High performers are X% more likely to exceed quota when they [Do this, Use that] than sales people who don’t [Do this, Use that]. Or they have this format, “World class organizations out perform their peers by Y% when they [Do this, Use that.]
The invitations come from people selling all kinds of tools — Content management systems, compensation/incentive systems, account planning, territory planning, social selling, analytics, pipeline management, research systems, prospecting tools, proposal/configuration management, pricing. They come from people providing services, sales training/methodologies, hiring/recruiting, or any number of things. (I’m waiting for an email from some enterprising dentist who has bought some booth space, 99% of high performers brush their teeth daily.”)
The impression one gets is, “If I only do this, then I will be a high performing sales person. For example, based on the LinkedIn data, one might think, “All I have to do is use social selling, and I’m more likely to exceed my quota.” Or with the CEB data, “If I challenge my customers assumptions, then I am more likely to be a high performer.”
Too often, perhaps it’s human nature, we tend to think, “If only I do this or that, things will be much better.” It’s kind of a silver bullet mentality.
But high performers know that it can never be reduced down to just doing this or that. High performers know they can’t just be doing “social selling,” or just be “using CRM well.” or just “doing pre-call research,” or “using this methodology,” or “leveraging this tool,” or “doing that methodology.”
High performers leverage everything. They will be the best users of all the tools and systems you have. They will be the people in the front row of every training session you have. They will be leveraging social media/selling far more and better than anyone else. Likewise, they are likely to use the telephone, mailings, tradeshows, industry events, and everything else very well. They will leverage their sales process, add things they have learned from various methodologies. They will be early adopters and power users of every tool they can leverage. They know they have to be constantly learning, improving, reinventing themselves.
The “complete sales professional” — the highest performers know that it’s not just one technique, or one tool, or one of anything else that gives them an edge or provides an advantage.
The highest performers don’t need these, so they don’t use having them or not having them as excuses.
It isn’t these things that make you a top performer. But top performers know how to exploit them to continue to OutSell everyone else.
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