I have spent several hours in the past few days apologizing to any number of … [Read more...]
Tag: Customer Experience
A (Not So) Comedy Of Errors....
"Getting Out Of The Building......" Posted on October, 2024
Steve Blank has a concept he calls, "Getting out of the building." Tom Peters … [Read more...]
"Quid Pro Quo And Caring" Posted on October, 2024
Charlie Green wrote a stunning post, "Relationships Are Everything" Some of the … [Read more...]
"The Illusion Of Service" Posted on October, 2024
I was at one of my favorite restaurants. I've become somewhat of a regular, they … [Read more...]
Forcing Customers To Buy The Way We Want To Sell! Posted on October, 2024
There's a fascinating article in HBR this month, A Better Way To Link Sales And … [Read more...]
Are You Interested In Your Customers? Posted on September, 2024
Pop Quiz! Clear your screens/devices, put down your pencils. This is a thought … [Read more...]
.......This Is Personalization???!!? Posted on August, 2024
"You have to personalize your outreach, if you expect to engage your … [Read more...]
Are We Losing The Customer In Our GTM Strategies? Posted on August, 2024
There are never ending, and important discussions, about our Go To Market (GTM) … [Read more...]
You Don't Have To Be Right..... Posted on August, 2024
Charlie Green and I were talking about "modern sales outreach/success." We … [Read more...]
Conversations...... Posted on July, 2024
Let's step out of our selling roles for a moment and talk about conversations. … [Read more...]
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