No, this isn't a post on the importance of retention/renewal/expansion, though … [Read more...]
Tag: Customer Experience
Creating Customers For Life.....
Buyers Are Getting Better, Are Sellers? Posted on February, 2025
I've been a huge fan of Hank Barne's research on buying and buyer regret. Over … [Read more...]
Win Rates, Are You Important To Your Customer? Posted on February, 2025
Recently, I've been involved in a number of discussions about "Win Rates." … [Read more...]
"It's Not A Numbers Game, It's A Human Game!" Posted on January, 2025
Anyone entering into selling immediately sees the obsession we have with … [Read more...]
"If You Can't Do It Yourself......" Posted on January, 2025
"If you can't do it yourself, you probably shouldn't be using AI!" This was a … [Read more...]
A (Not So) Comedy Of Errors.... Posted on December, 2024
I have spent several hours in the past few days apologizing to any number of … [Read more...]
"Getting Out Of The Building......" Posted on October, 2024
Steve Blank has a concept he calls, "Getting out of the building." Tom Peters … [Read more...]
"Quid Pro Quo And Caring" Posted on October, 2024
Charlie Green wrote a stunning post, "Relationships Are Everything" Some of the … [Read more...]
"The Illusion Of Service" Posted on October, 2024
I was at one of my favorite restaurants. I've become somewhat of a regular, they … [Read more...]
Forcing Customers To Buy The Way We Want To Sell! Posted on October, 2024
There's a fascinating article in HBR this month, A Better Way To Link Sales And … [Read more...]
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