We know, or at least I thought we did, the importance of customer service and … [Read more...]
Tag: Customer Experience
Customer Service Or Lip Service?
Saving Time Is The Wrong Goal For AI Posted on December, 2025
Virtually all the “hot tips, prompt cheats,” and other insights into AI focus on … [Read more...]
A "Salesperson," The Reputation We Have Earned Posted on November, 2025
My friend, Lori Richardson, published a post on a debate she had with her … [Read more...]
Our Use Of AI As A "Performative" Tool Posted on November, 2025
There is a fantastic theatrical organization in my community, It's called the … [Read more...]
The Secret To Your Competitive Advantage...... Posted on October, 2025
A colleague shared an observation from a CRO. The CRO had discovered the secret … [Read more...]
Selling Is About Helping People.... Posted on August, 2025
In recent conversations with friends like Brent Adamson, Charlie Green, Mark … [Read more...]
"Let's Talk About Me......" Posted on August, 2025
It's human nature to be self interested. We focus on "our success, our … [Read more...]
Our Customers' Jobs Are Not To Understand Us And What We Do! Posted on August, 2025
We spend a lot of our time trying to make our customers understand our products … [Read more...]
Empathy, Authenticity, Meaning As Competitive Advantage? Posted on July, 2025
In our GTM strategies, in our engagement strategies, we constantly look for … [Read more...]
The ULTIMATE AI Agent! Posted on July, 2025
I'm required to provide this disclaimer: This post is for qualified investors … [Read more...]
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