David Brock, Author at Partners in EXCELLENCE Page

Author: David Brock

Design Your Customer Experience To Lose The Right Customers!
Posted on November, 2014

November 24, 2014 by David Brock

I received an interesting email. A person had read a post I had written about … [Read more...]

November 24, 2014 by David Brock

I worry, sometimes, that we take the process of hiring, onboarding, coaching, … [Read more...]

November 18, 2014 by David Brock

I'm occasionally amused by some of the comments and responses my blog posts … [Read more...]

November 13, 2014 by David Brock

As sales people, we probably have strong egos. It's part of what gives us the … [Read more...]

November 10, 2014 by David Brock

I'm often asked, "Who's the best sales person you've ever known." Recently, a … [Read more...]

November 8, 2014 by David Brock

Just when I think I've gotten the worst possible cold prospecting call and that … [Read more...]

November 5, 2014 by David Brock

Upon reading the title of this post, some of you are probably thinking, "Dave, … [Read more...]

November 5, 2014 by David Brock

I've been writing about customer experience, bad prospecting, and other bad … [Read more...]

October 31, 2014 by David Brock

I took my car in to be serviced the other day. The dealership has done a … [Read more...]

October 29, 2014 by David Brock

I'm fascinated about a lot of the discussion about marketing and sales … [Read more...]