For some strange reason, in the past few days, at least four different … [Read more...]
Tag: Overcoming Crises
Moving From Customer Acquisiton To Customer Engagement
The Giant Wake Up Call Posted on December, 2008
I'm spending the slow time of the Holidays catching up on neglected reading. I … [Read more...]
Remembering Deming's Lessons---Always Important, But Somehow More So Now Posted on December, 2008
Art Petty reminds us in Management Excellence, about Deming's lessons and their … [Read more...]
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