I'm a tremendous fan of Whitney Hess. Whitney calls herself a User Experience … [Read more...]
Designing High Performance Organizations, Designing High Performance Selling Processes
Social Media/Sales 2.0 --- Are The Right People Listening? Posted on March, 2009
I've been involved in a few debates over the past few months that seem to be … [Read more...]
So Now It’s Provocative Selling! Posted on March, 2009
I hate to start blogs with a disclaimer or apology, but I was very excited with … [Read more...]
Is Everyone In The Same Boat, Rowing In The Same Direction? Posted on March, 2009
So we've completed all the layoff's, we've re adjusted our strategies to … [Read more...]
Seven Lessons For Leading In A Crisis Posted on February, 2009
Bill George wrote a great article in the Wall Street Journal a couple of days … [Read more...]
Ever Wonder About Change? Posted on February, 2009
There have been a few versions of this around. I think this is one of the latest … [Read more...]
Does Management Really Want The Truth? Posted on January, 2009
I'm a great fan of Michael Wade's column in US News and World Report. He just … [Read more...]
No Grin-F#!?ing Allowed! Posted on January, 2009
Well, I've got your attention with the implied profanity! Sorry about that, but … [Read more...]
Moving From Customer Acquisiton To Customer Engagement Posted on January, 2009
For some strange reason, in the past few days, at least four different … [Read more...]
Remembering Deming's Lessons---Always Important, But Somehow More So Now Posted on December, 2008
Art Petty reminds us in Management Excellence, about Deming's lessons and their … [Read more...]