Bear with me on my word play in the title. I was just doing some deal reviews … [Read more...]
Category: Performance
You Can't Get What You Want By Focusing On What YOU Want
Design Your Customer Experience To Lose The Right Customers! Posted on November, 2014
I received an interesting email. A person had read a post I had written about … [Read more...]
Are You Answering The Right Question? Posted on November, 2014
I'm occasionally amused by some of the comments and responses my blog posts … [Read more...]
Don't Let Your Ego Get In The Way Of Your Effectiveness Posted on November, 2014
As sales people, we probably have strong egos. It's part of what gives us the … [Read more...]
"I Don't Want To Listen, I Have A Great Deal For You!" Posted on November, 2014
Just when I think I've gotten the worst possible cold prospecting call and that … [Read more...]
Just Because We Have The Ability To Do Something Doesn't Mean It's Best Practice Posted on November, 2014
I've been writing about customer experience, bad prospecting, and other bad … [Read more...]
How To Ruin A Great Customer Experience Posted on October, 2014
I took my car in to be serviced the other day. The dealership has done a … [Read more...]
"Dear Occupant Or Current Resident...." More Horrible Prospecting Posted on October, 2014
I've decided to write a periodic series about bad prospecting letters. Every … [Read more...]
Finding Time For The Decisionmakers Posted on October, 2014
I wrote, Finding The Decisionmaker, discussing the consensus buying process and … [Read more...]
Finding The Decisionmaker Posted on October, 2014
We want to focus our sales strategies on the Decision-maker. Some have referred … [Read more...]
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