For some strange reason, in the past few days, at least four different … [Read more...]
Author: David Brock
Moving From Customer Acquisiton To Customer Engagement
Stop Assuming You Know Your Customers, Start Listening To Them! Posted on January, 2009
Thanks to one of Fred Wilson's recent posts, I discovered Whitney Hess, a user … [Read more...]
New Year and Goals Posted on January, 2009
I've taken a brief holiday from posting, now am back in full force---partly a … [Read more...]
The Giant Wake Up Call Posted on December, 2008
I'm spending the slow time of the Holidays catching up on neglected reading. I … [Read more...]
Remembering Deming's Lessons---Always Important, But Somehow More So Now Posted on December, 2008
Art Petty reminds us in Management Excellence, about Deming's lessons and their … [Read more...]
What Have You Learned Today? Posted on December, 2008
Nina Simosko wrote a great post at the Slow Leadership blog. She addresses the … [Read more...]
What's Your Question To Comments Ratio? Posted on December, 2008
Great post at Art Petty's Management Excellence Blog. It speaks to the issue … [Read more...]
Vicious Disqualification Is Critical For Sales In A Down Economy! Posted on December, 2008
Yesterday, I spent time with the sales management team of a large corporation … [Read more...]
A Night Sleeping On The Floor At Houston Intercontinental, Gate B85 Posted on December, 2008
It's 6:20 am, Central Time, I'm in the President's Club in Terminal B at Houston … [Read more...]
What We Miss About Creating Value Posted on December, 2008
I'm often called upon to speak about Value Propositions! Every time, I do some … [Read more...]
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