All too often, we hear nightmares about customer service and how abysmal it is. … [Read more...]
Category: Transformation
Inspirational Moments In Customer Service
Collaboration Is More Than A Web-Conference Posted on February, 2010
I was listening to a web-conference today, one of the speakers discussed the … [Read more...]
Rethinking The Customer Buying Experience Posted on February, 2010
I'm a great fan of Customer Experience Design. Unfortunately, most of the work … [Read more...]
Stop Being Stupid! The Customer Isn't Always Right Posted on February, 2010
This morning, I was intrigued by a question on LinkedIn. A person felt … [Read more...]
Who Are We Selling Against? Posted on January, 2010
Who are we selling against? It's a question I hear as I do deal reviews … [Read more...]
Lean-Mean Selling Machines Posted on January, 2010
Over the past few weeks, I’ve been mulling over ideas on Lean Selling----no not … [Read more...]
Are You Selling Within Your Own Company? Posted on January, 2010
Anthony Iannarino's post on Selling Inside reminded me of some great advice a … [Read more...]
Doing Your Homework! Posted on January, 2010
This is one of those blogs where I get on my soap box and rant a little bit. I … [Read more...]
A Year Of Change, The Work Is Just Starting Posted on December, 2009
(The article before was originally published in my Newsletter. I got so many … [Read more...]
Caring About Your Customer--The Ultimate Differentiator Posted on November, 2009
I was read a great post written by my friend Charles H. Green, Why Client Focus … [Read more...]
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