Today, I read probably the most impactful posts I've read in months. It's … [Read more...]
Stumped
Doing The Right Thing, Doing Things Right Posted on May, 2013
I believe there is a basic sense of honesty and integrity to the way people … [Read more...]
But Your Price Is Still Too High! Posted on May, 2013
My post, "But Your Price Is Too High" has generated well over 100 comments … [Read more...]
Selling Internally Posted on April, 2013
We know the importance of selling internally. We get support, resources, and … [Read more...]
Customer Retention, Whose Job Is It Anyway? Posted on April, 2013
I wrote, Customer Retention-Different Approaches, the other day. It stimulated … [Read more...]
Customer Retention, Different Approaches Posted on April, 2013
Customer retention is a critical issue. Wisdom (and data--thought it's not at … [Read more...]
Following The Money Posted on March, 2013
Any sales professional worth her salt knows to "follow the money." … [Read more...]
Customer Experience, "Being Managed Or Handled" Posted on March, 2013
Every organization has (or should have) a process for "managing" customer … [Read more...]
Avoiding Simple Posted on March, 2013
It seems to be part of human nature to make things more complicated than they … [Read more...]
Lean Sales And Marketing--"Every Activity Has A Context" Posted on March, 2013
I'm at the Forrester Sales Enablement Conference. It's fascinating, I'll have a … [Read more...]
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