With this post, any doubt you may have had about me will be eliminated. You will … [Read more...]
Tag: Customer Experience
Sometimes All We Want Is Good Customers. Sometimes All Customers Want Is Good Vendors.
Delivering Happiness! Zappo's Posted on March, 2009
Zappo's is one of the hottest and most innovative companies around. This is an … [Read more...]
The Secret To Success Part 2---Make Customers Money! Posted on February, 2009
A few days ago, I wrote about the secret to sales success---saving customers … [Read more...]
Focus On Your Customer's Need To Buy, Not Your Need To Sell! Posted on February, 2009
All sales people, today, sell solutions. At least that’s what most sales people … [Read more...]
Dramatically Increase Sales! Posted on January, 2009
Seth Godin seems to come up with the simplest and thought provoking ideas. I … [Read more...]
Moving From Customer Acquisiton To Customer Engagement Posted on January, 2009
For some strange reason, in the past few days, at least four different … [Read more...]
A Night Sleeping On The Floor At Houston Intercontinental, Gate B85 Posted on December, 2008
It's 6:20 am, Central Time, I'm in the President's Club in Terminal B at Houston … [Read more...]
Sell Using Value Propositions Posted on August, 2008
In past posts and writing, I've taken a pretty strong stance on how the concept … [Read more...]
What Did You Sell That For? Posted on July, 2008
In the mid 80's, as a young manager in IBM, I was meeting with IBM's then Vice … [Read more...]
The Ultimate Question --- Finding Your Sweet Spot Posted on June, 2008
The Harvard Management Update is recycling an interesting article entitled "Find … [Read more...]