I'm a great fan of Customer Experience Design. Unfortunately, most of the work … [Read more...]
Tag: Change
Rethinking The Customer Buying Experience
Innovation In Sales, An Oxymoron? Posted on January, 2010
Innovation is a hot topic these days. I've been thinking about it a lot, … [Read more...]
Happy New Year -- A Moment Of Reflection Before We Start Posted on January, 2010
Well, it's 2010, a New Year! We have put 2009 behind us, and as we are prone to … [Read more...]
Selling Is About Change And Change Management Posted on October, 2009
I wonder why we never talk much about change and change management--except when … [Read more...]
The Courage To Admit You Are Wrong Posted on October, 2009
I'm continuing my barnstorming tour of Ireland and meeting with Irish Technology … [Read more...]
The New Efficiency--With Less, Do More ??? Posted on September, 2009
I was struck by a letter from Steve Ballmer yesterday. It was entitled, the New … [Read more...]
Mentoring--Your Complete Guide Posted on August, 2009
This afternoon, when the mail arrived in the office, I dropped everything. A … [Read more...]
Provocative Selling -- The "Shock And Awe" Of Selling? Posted on August, 2009
I just read To Sell More, Scare Customer Spitless by Geoffrey James at BNET. … [Read more...]
Creating "Thick" Value Posted on August, 2009
One of my constant themes is on creating real value for your customers. I just … [Read more...]
Sales Force Ineffectiveness, Conjecture On The Future Of The Profession, Part 3 of 3 – What Do We Do? Posted on May, 2009
If you’ve made it this far through the series of articles, you probably want to … [Read more...]
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