Partners in EXCELLENCE - Making a Difference
This is Dave Brock’s Blog.
It offers my views on a variety of business, sales, marketing, and leadership topic. My goal is to make a difference for you, the reader, in both your professional and personal lives.
We know trust and trustworthiness are critical in our ability to engage prospects and customers. It’s a foundation of our ability to develop and maintain relationships. We know what happens when, inadvertently or purposefully, we betray that trust. There are other concepts intermingled with trust and trustworthiness. Integrity, consistency, meeting commitments, knowledge, honesty, values and value, caring are all elements of establishing and maintaining trust. In a world in which AI role in buying/selling becomes increasingly important; in a world where we exploit LLMs to drive our ability to engage customers and for them to engage us, where do trust […]Read More
I’m constantly amazed as I look at performance of organizations. I think, “Why do we revel in achieving our quotas and scaling goals, when we could be doing so much more?” If we achieve our growth/revenue goals, we think we are doing well. Too often, however, we could/should be doing much better. We are underperforming the potential. Think of what it would mean to our customers, our own performance, our companies, shareholders, if we started to more effectively address the potential? Let’s look at some “opportunity” math. First, let’s look at individual performance improvement areas–then let’s start looking at the […]Read More
My friend, Hank Barnes, is rethinking the buying process with a fascinating concept he calls The Advantage Factor. One of the things he discusses in the concept of “Selling Possibility.” It’s related to much of what I’ve written about Inciting Customers To Change. Too often, sellers catch customers who are very late in their buying cycle. They’ve determined there is a problem, an opportunity, a need to change. They’ve done all the heavy lifting of trying to figure out what questions they should be asking, who should be involved, the risks, the necessity of changing. They’ve done their homework, they […]Read More
Do you genuinely care about the people you are prospecting? Do you genuinely care about your customers? Do you genuinely care about your colleagues and peers? Do you genuinely care about your people? Do you genuinely care about what you are doing? I receive calls and outreaches from dozens of people a day. My inbox is filled, my social channels have dozens of, “Can we connect/meet” requests, my phone rings with calls from people/locations I’ve never heard of. And then, I get the sequences, “Dave, did you get my email/LinkedIn request?” “Dave we’ve phoned several times…” And, in all […]Read More
When I started to write this post, I typed, “Is it a good use of their time?” Suddenly, I realized the mistake I was making. We are constantly making choices based on time. Often they are poor choices, though we usually don’t intend them to be so. Often unconscious, we just stop paying attention. But we attempt to make purposeful choices about how we invest our time This is what all the self-help books preach, and this is what we try to do to achieve our goals. In reality, we should only be making choices, “Is this the best use […]Read More
Yeah, this is a rough way to start a blog post….. A tough accusation. Unfortunately, I think it’s well earned by too many. I don’t think we consciously commit to doing just good enough, I suspect it’s a gradual process that impacts so many of us. Some of it is understandable–though still not acceptable. Without a doubt, we face more turbulence, complexity, volatility, and uncertainty than we have ever experienced. It’s not just in our business lives, but permeates all parts of our lives. It’s exhausting! A coping mechanism may be to just get by, to just do enough. Pushing […]Read More