David Brock, Author at Partners in EXCELLENCE Page

Author: David Brock

Customer Experience, "Being Managed Or Handled"
Posted on March, 2013

March 7, 2013 by David Brock

Every organization has (or should have) a process for "managing" customer … [Read more...]

March 6, 2013 by David Brock

It seems to be part of human nature to make things more complicated than they … [Read more...]

March 5, 2013 by David Brock

I'm at the Forrester Sales Enablement Conference. It's fascinating, I'll have a … [Read more...]

March 3, 2013 by David Brock

The good news, we've engaged our customers with stunning insights. You've … [Read more...]

February 28, 2013 by David Brock

I was reading a very good post at OpenView Labs site, Can Social Prospecting … [Read more...]

February 27, 2013 by David Brock

I think too many sales people lack confidence! Listen to them on sales calls, … [Read more...]

February 26, 2013 by David Brock

Yeah, yeah, we all know it's how we've "always" forecasted probability and … [Read more...]

February 25, 2013 by David Brock

It's hard not to be drawn into a conversation about Social Business. Everyone … [Read more...]

February 21, 2013 by David Brock

Sales Operations has a different meaning for every organization. In some … [Read more...]

February 20, 2013 by David Brock

The funnel/pipeline is a key tool for sales people and managers to assess … [Read more...]