Recently, just to try something different, I signed up for a cooking class. The … [Read more...]
Tag: Customer Experience
The "Recipe" Is Just The Starting Point.....
Can You Answer This Question: "Tell Me More..." Posted on November, 2023
I've noticed a huge gap in how we equip and train our sellers, how we help them … [Read more...]
Is The "Buyer Journey" Even A Thing Anymore? Posted on November, 2023
Ever since I started selling--you know back in the old days when phones were … [Read more...]
Mirroring Posted on October, 2023
Early in my selling career, I was in a short training class. We were being … [Read more...]
Are You An Indispensable Partner? Posted on October, 2023
Periodically, my friend, Martin Schmalenbach, and I have conversations on the … [Read more...]
Prisoners Of Our Own Experience Posted on October, 2023
Jeremy Donovan published some fascinating data in a post on LinkedIn. He stated … [Read more...]
Understanding Our Customers Posted on October, 2023
Last week, I had the privilege of speaking with Howard Dover's Digital … [Read more...]
"How Will You Be Making A Decision On This...." Posted on October, 2023
Recently, working with a client, we were talking about a major change … [Read more...]
Selling Possibility Posted on October, 2023
My friend, Hank Barnes, is rethinking the buying process with a fascinating … [Read more...]
What Business Problem Is Your Customer Solving? How Do They Solve It? Posted on September, 2023
What business problem is your customer solving? Hopefully, it's the problem you … [Read more...]
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