Last week, I had the privilege of speaking with Howard Dover's Digital … [Read more...]
Tag: Customer Experience
Understanding Our Customers
"How Will You Be Making A Decision On This...." Posted on October, 2023
Recently, working with a client, we were talking about a major change … [Read more...]
Selling Possibility Posted on October, 2023
My friend, Hank Barnes, is rethinking the buying process with a fascinating … [Read more...]
What Business Problem Is Your Customer Solving? How Do They Solve It? Posted on September, 2023
What business problem is your customer solving? Hopefully, it's the problem you … [Read more...]
Collaborative Conversations, How Do We Have Them? Posted on September, 2023
Collaborative conversations are at the core of about everything we achieve in … [Read more...]
Doing Your Homework Posted on September, 2023
Growing up, often my Dad, and sometimes my Mom, would really piss me off. Every … [Read more...]
The Pipeline Generation Problem... Posted on September, 2023
Building and maintaining robust/healthy pipelines is a problem with most … [Read more...]
Do You Really Understand Your Customers' Problems? Posted on September, 2023
We are trained on what our products do. We know their capabilities, features … [Read more...]
We Thrive Because We Are Cooperative Posted on September, 2023
I read a fascinating editorial by David Brooks, People Are More Generous Than … [Read more...]
The Inefficiency Of Human Interaction Posted on August, 2023
Human interaction is remarkably inefficient. It's downright sloppy. We come … [Read more...]
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