We are trained on what our products do. We know their capabilities, features … [Read more...]
Tag: Customer Experience
Do You Really Understand Your Customers' Problems?
We Thrive Because We Are Cooperative Posted on September, 2023
I read a fascinating editorial by David Brooks, People Are More Generous Than … [Read more...]
The Inefficiency Of Human Interaction Posted on August, 2023
Human interaction is remarkably inefficient. It's downright sloppy. We come … [Read more...]
Buying Is Messy! Posted on August, 2023
Complex B2B change and buying processes are messy---and they are getting … [Read more...]
Every Business Is A "Recurring Revenue" Business Posted on August, 2023
The rise of SaaS and other subscription based businesses has created a series of … [Read more...]
Appreciating Appreciation..... Posted on August, 2023
Appreciation is one of those "soft" topics that tough minded business people, … [Read more...]
"Do Sellers Have To Have Honesty, Integrity, Transparency?" Posted on August, 2023
My friend, John Smibert, wrote a great post, posing the question, "Do sellers … [Read more...]
The Problem With The Selling/Buying Process Posted on August, 2023
Recently, sitting with a sales management team, we started discussing the "Sales … [Read more...]
Do You Believe Your Value Proposition? Posted on August, 2023
I'm amazed at the number of sellers that really don't believe their value … [Read more...]
Freeing Up Time To Sell! Posted on August, 2023
I'm, more frequently, involved in discussions around "time available for … [Read more...]
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