Partners in EXCELLENCE - Making a Difference
This is Dave Brock’s Blog.
It offers my views on a variety of business, sales, marketing, and leadership topic. My goal is to make a difference for you, the reader, in both your professional and personal lives.
Email is both a wonderful tool and something that can get in the way of effective communications. Too often, we —- I plead guilty in this case —– use email when a direct conversation is more appropriate. Somehow email is so easy, in a few seconds, I can send a missile across the world. I can hit as many targets as choose, then I can run and hide.All of it is too easy, and is probably not great for effective communications. Yesterday, I noticed, I sent a colleague an email message, I got an immediate email response, to which I […]Read More
I liked this sentiment and thought it important to post: We can change the world by changing how we choose to look at the world. Enough said.Read More
Every few years, I subject myself to one of the most frustrating experiences a consumer can ever go through, I buy a new car. I’ve been buying cars for too many years, and the experience is always terrible. After every dealer visit, I feel like I have to take a shower to clean the slime away. As a side note, before I get into my rant, a number of years ago, I wrote an article on the same topic. it was called “The Ultimate Buying Experience,” a tongue in cheek take off on the advertising theme of a large German […]Read More
Everyone I encounter, professionally and personally, has more on their plates than they could possibly accomplish. In virtually every business, organizations are trying to do more, with fewer resources and people, in shorter periods of time. That seems to leak over into our personal lives, with each of us over committing to each other. At some point, you start seeing very dis functional behaviors: Stress levels high, tempers short, people unhappy, people frustrated, fingers pointing, blame being passed and so forth. I’m working with one large organization that has undergone a series of severe resource cutbacks over the past 2 […]Read More
I was having a conversation with a client, the CEO of a Fortune 100 organization, and he cited something I hear from many leaders and executives, “My people come to me with problems, they don’t come to me with solutions.” There was more to it, but the comment reminded my of something a manager/mentor in IBM gave me many years ago. It was a short document called, “The Doctrine Of Completed Staff Work.” I’ve traced it to two sources, Brigadier General G.E.R. Smith, of the Canadeian Army (08/09/1943) and Brigadier General George A. Rehm, US Army, 1942-1943. Some may be […]Read More
Feedback is critical in developing powerful relationships and in effective communication. My experience is that most of us are poor at giving and receiving feedback. An incident with one of our clients in just the past few days—one which both the client and we handled poorly caused me to think about how to be more effective both in giving and receiving feedback. A close friend and colleague, Dr. George Lehner, developed these guidelines a number of years ago. They hold up, they are tough to execute consistently, but doing so makes each of us better. I’ll share just a short […]Read More