Partners in EXCELLENCE - Making a Difference
This is Dave Brock’s Blog.
It offers my views on a variety of business, sales, marketing, and leadership topic. My goal is to make a difference for you, the reader, in both your professional and personal lives.
The other day, someone called me. He wanted to pick my brain (feeble pickings) for some ideas and ask for some help. I was delighted with the call, both because he’s a prospect, and it was ego gratifying to be asked for the advice. But the call ended up being a waste of time–mine and the prospect’s. See, the problem was the multitasking being done by the prospect. He was in a car–fortunately not driving, other people were in the car, having a different conversation, which my prospect would interrupt our conversation, to inject a comment into the other conversation. There […]
Read MoreIt’s always difficult to balance our selling activities. We’ve got a bunch of hot deals going, we drop everything else, focusing on those deals. There’s the new product launch, we spend all out time visiting customer on the new product. There’s the problem customer, we jump in trying to solve the problem and make them happy. The life of any sales person is one of constant juggling, re-prioritization. We have lots of things going, lots of things diverting our attention, we have to continue to shift where we spend our time. The thing that usually suffers during these times is […]
Read MoreThe phone rings. I pick it up, it’s a sales person from a supplier of Sales Intelligence solutions. “Hi Dave, I’d noticed you were on our site, I’d like to talk to you about how your company can use Sales Intelligence to improve your impact,” he says. “We’ve found the more knowledgeable you are about the people you call, the better the result.” I respond, confused, “I’m not sure why you are calling, I know your solution, I’ve used your solution, I am a past customer.” “Oh,” responds the sales person, “I didn’t know.” Hmmm……….. There are the twice a […]
Read MoreIn past posts, I’ve talked a lot about metrics within the traditional Sales Pipeline/Funnel, focusing on qualified opportunities. Today, too many of the sales people I speak to are “opportunity starved.” They don’t have a sufficient volume of opportunities to achieve their goal. One of the most important things sales people must do is focus on prospecting—finding and qualifying new opportunities. One of the most important prospecting metrics is the % of Leads Converted To Opportunities— (Leads Qualified And Converted To Opportunities)/(Total Leads Prospected). For many people this is a frightening number–I’ve seen some people needing to prospect up to […]
Read MoreTrust is the cornerstone in developing healthy relationships,whether they be personal or professional. It’s particularly important in our effectiveness as sales people. However, there’s a lot of bad information about establishing and maintaining trust–both with your customers and within your organization. The launch of their new book: The Trusted Advisor Fieldbook, gave me the opportunity to sit down and talk with my good friend Charlie Green and his co-author Andrea Howe to talk about key issues we face in being trustworthy. Dave: Charlie, you know my passion about the role of sales managers in coaching their teams in improving their effectiveness. […]
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