Partners in EXCELLENCE - Making a Difference
Blog
Making A Difference – Thoughts, Observations and Opinions
This is Dave Brock’s Blog.
It offers my views on a variety of business, sales, marketing, and leadership topic. My goal is to make a difference for you, the reader, in both your professional and personal lives.
Latest Posts
When Are We Being Manipulative? When Is It Just Best Practice?
Few would promote blatant manipulation of the customer to achieve our goals. We are regaled with stories of sales people shamelessly manipulating customers. The manipulation may be outright deception about the capabilities of a product or service. It may be deceitful pricing or contracting processes. It may be taking advantage of a situation–perhaps a customer’s misfortune. It may be “bait and switch techniques.” It may be high pressure selling techniques. The methods of manipulation go back millennium’s to the very first sales transactions. There’ve been various labels applied to sales people using these techniques–hucksters, charlatans, or “snake oil” salespeople are […]
How Do You Stop A Sales Person From Talking?
Sales people love to talk. They want to talk about their company, their products, how their products and services help solve a customer problems. Turn them on, and they won’t stop, questions don’t deter them. That’s probably not an inaccurate, but perhaps slightly unfair generalization of sales people. But try an experiment with your team. Ask them to prepare a prospecting call with a senior executive, giving them the following instructions: You can’t talk about products and services, you can’t take any brochures or catalogs with you, you can’t do a Powerpoint presentation. Then role play the call. Once you […]
I Signed Up For An eBook……..
I saw an intriguing eBook being promoted by a company known for providing Sales Acceleration/High Velocity selling tools. It was on a topic that I have huge passion for. I respect the company and wanted to learn more from their research. I diligently filled out the form, hitting Submit, at 8:00 am. At 8:01, I had an email with the following: Thank you for downloading [Title Witheld] eBook. You can click here to access the eBook at anytime. (link deleted) To see how companies like [Company A, Company B, Company C] and others are using [Company Name] software to contact, qualify, […]
Sales Must Own And Solve The Content Marketing Problem!
Now hold on, count to 10, take a deep breath. For my marketing friends, I’m not betraying you and giving up on marketing. For those of you who’ve read my posts railing against sales people blogging, I’m not changing my point of view. I’m talking about a very specific marketing/content problem that no one other than the sales person can address. It’s marketing content for an audience of 1–at this very moment. It’s very unique. It’s content, that addresses my specific problem, concerns, and priorities right now–because they may be slightly different from those I have tomorrow. It’s content that captures […]
Exceptional Pattern Recognition
I wrote Obsessive Learning/Relentless Execution as a start of a series on what sets the very best performers apart from everyone else. Periodically, I’ll be adding more articles, as well as video interviews of some of these people (so you can see what makes them tick.) Amy Chang, CEO of Accompany**, is one of those exceptional performers. On reading the article, she sent me a comment describing much of what connects the learning–execution pieces. She described it as Exceptional Pattern Recognition. It’s an exceptional talent we see in the very top performers in any field. They look at the same […]
Slow Down, You Move Too Fast
No, I’m not channeling Simon And Garfunkel’s Feeling Groovy I’m talking about your first 30 days as a new sales manager. It’s human nature, particularly if you are in sales and very action oriented, to start doing things. We feel compelled to take action, to start solving problems, to get things going—-after all, it’s that proclivity to take action that probably contributed to you getting the job in the first place. Sometimes, we feel we have to make a mark, to set a tone of some sort. Often, when we are hired as a new manager in a new/different company, we […]