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Making A Difference – Thoughts, Observations and Opinions
This is Dave Brock’s Blog.
It offers my views on a variety of business, sales, marketing, and leadership topic. My goal is to make a difference for you, the reader, in both your professional and personal lives.
Latest Posts
Transactional Versus Complex Selling
We glibly toss around phrases like “We have a transactional selling process,” or, “Ours is a complex selling process.” Often, there is some preening around those making the latter statement, thinking “Real sales people do complex deals!” Recently, I lurked in a conversation, suddenly realizing, while we glibly talk about these types of selling processes, there’s a lot of misunderstanding of them. There are probably a lot of valid definitions, but I’ll try to toss out my perspective with some thoughts. Too often we try to distinguish transactional and complex by average deal size, thinking transactional deals are much smaller […]
Why Are You Calling Now?
This morning, I’m doing work in a rare day in the office. A sales person calls. He’s actually pretty interesting, but I pause him mid-pitch, asking, “What caused you to call me now? Is there something that caused you to think it’s critical for us to talk about the issue this week, versus in 6-9 months.” I have to credit the sales person, he was at least honest with me, “Your company is on my call list for today, but I don’t know what you might be interested in…..” We know why we, as sales people, want to call people […]
Just Because We’re In Your ICP Doesn’t Mean I Have A Need To Buy!
I wrote about how badly too many sales people conduct discovery with their customer: Are You Guilty Of Conducting “Non-Discovery?” It’s useful to expand on that initial post. We know the importance of focusing your prospecting and pipeline development efforts on people and companies fitting your Ideal Customer Profile (ICP). These are the customers who are most likely to have the problems/challenges that our solutions address. Trying to find opportunities outside the ICP is a pure waste of time–unfortunately too many sales people are glad to waste their time in this way. But just because you are focusing on customers […]
Are You Guilty Of Conducting “Non-Discovery?”
We all know the importance of conducting discovery calls. In principle, a discovery call is to help us learn more about the customer, their needs, problems, dreams, and goals. Once we “discover” these, we can determine whether the customer has a need that we can address, we can assess the urgency and interest the customer might have in addressing those needs. But there’s something lacking in the majority of the discovery calls I see. There are the standard questions, to which there are always the standard answers: “Of course I’m interested in growing my business and revenue, of course I’m […]
There Are No Secrets In Selling!
I am flattered that Brandon Bornancin wants to interview me for his upcoming book on the secrets to selling. I fear that I may be a little disappointing. When Brandon and his team first asked, my response was, “The real secret is there are no secrets. You have to do the work!” I’ve been saying this in this blog, in keynotes, on LinkedIn—wherever I have the opportunity. Somehow, that’s not what people want to hear. Somehow they want to believe there is just one thing, properly executed, causes the customer to immediately succumb, granting a meeting, issuing a PO, doing […]
When Non-Salespeople Sell
Saturday morning, I was waiting for my appointment to get my haircut. Regina (my hairdresser) had just finished with a lady. As she was paying, the lady asked for a bottle of shampoo. As Regina got the bottle, she also pulled a bottle of something else. She told the customer, “You may want to also consider this…..” I don’t really know what it was, but the lady asked some questions. Regina replied, “It’s a little expensive, but it will help you with this problem you have with your hair.” They talked “hair stuff” for a few minutes, the customer bought […]