Partners in EXCELLENCE - Making a Difference
This is Dave Brock’s Blog.
It offers my views on a variety of business, sales, marketing, and leadership topic. My goal is to make a difference for you, the reader, in both your professional and personal lives.
Who in the sales organization owns the responsibility for a deal? Who is responsible for leading the development and execution of the deal strategy? Most of us would respond, thoughtfully, “It’s the sales person’s responsibility!” Sadly, though, in practice it looks very different. To many managers, often well intended, take the deal over, they end up running the deal strategy and execution, sometimes delightfully surrendered by the sales person. Let’s get back to basics. It’s the sales person’s responsibility to “make the number.” The managers’ jobs are to support their sales people in doing this. They do so by coaching, […]
Read MorePerhaps one of the most important capabilities/skills for sales people and managers is “attention do detail.” But I seldom see anyone writing about it–so I will try to change it in this article. Great selling, great leadership are always characterized by attention to detail. Whether it’s probing to determine root causes underlying customer “pain.” Or exploring alternatives with our customers, helping them customers think differently. Or getting underneath the data in our dashboards and understanding “why.” Attention to detail is critical to driving the highest levels of performance in everything we do. Our sales enablement programs look at “Discovery.” We […]
Read MoreSadly, the trend in developing sales people skills is toward a higher level of prescription. We provide email sequences, we script conversations and talking points. We try to formularize all the activities our sales people do with customers. But the world is complex, what our customers face is complex, what our people face is complex. Things change constantly, each customer situation is unique–to them, at a moment in time. We can’t possibly think of everything out people will face, scripting how they handle these situations. Yet, we continue to spoon feed them everything we think they need. And the results […]
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