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Making A Difference – Thoughts, Observations and Opinions
This is Dave Brock’s Blog.
It offers my views on a variety of business, sales, marketing, and leadership topic. My goal is to make a difference for you, the reader, in both your professional and personal lives.
Latest Posts
Achievement, Trying Hard, Participation, Apathy…..
Adam Grant posted an editorial in the NY Times, No, You Don’t Get An A For Effort. It’s fascinating, but only focuses on part of what I see in too many organizations. As we go into the New Year, perhaps it’s useful to look at these and reflect on what we might want to change as we go into 2025 (Since we seem to look at the New Year as the event that grants us permission to improve.) I’ll rephrase his positioning and add two more individual and organizational behaviors I observe: Accomplishment, Trying Hard (Effort), Participation, Apathy. Achievement is […]
Distraction And Focus
At the end of the year, I tend to be a little more reflective than during the rest of the year. In part, this post is a reminder to me about how I get distracted and lose focus–way too easily. In part, it’s an observation of things I see every day. What provoked this happened a few days ago. I was treating myself to a breakfast at a favorite restaurant. I’m a regular, they know my favorite table is in the back where I can observe everyone else. I was struck by a couple a few tables away from me. […]
A (Not So) Comedy Of Errors….
I have spent several hours in the past few days apologizing to any number of customer service agents. Every time I am directed to speak to another agent (apparently going up the food chain in escalating problems), I have restated the same words, “I’m so sorry that I’m frustrated and angry! It’s not your fault, but it’s your company and it’s complete inability to address my issues, that is making me angry! You are just doing your job, and time after time, your company is failing both you and me.” And they always apologize, politely and sincerely, stating their goal […]
Building Better Humans
We are, as we should be, enamored with the potential of AI, particularly LLMs. Every day, we discover something new that we can do with these tools. How we eliminate work our people have to do. How we improve our people’s productivity. How we eliminate our people and fully automate interactions with customers and each other….. Hmmmm? We are learning how to deal with and minimize hallucinations, making these tools much more accurate. We are trying to figure out how we make the experience of working with Chatbots more human-like, neglecting the fact that it is more likely that my […]
You’re A Loser—-And That’s A Great Start!
“WTF! What’s this guy talking about???? We don’t want losers, we want winners……” A lot of you are scratching your heads, thinking, “Dave’s really gone off the deep end, this time!” Hang in there, let’s talk about losing! But first, let’s talk about winning. We put winners on pedestals. we revere them, we aspire to be like them. But there’s a problem with winning. It never forces us to stop, rethink things, change and adapt. We keep doing the same things we’ve always done………. until, suddenly we realize the world and our customers have changed. And we become losers!! Welcome […]
Are You Achieving Your Potential?
Every month, one of the most important conversations I have is with Lahat Tzvi. While we schedule a 60 minute discussion, they usually last about 2 hours, we have to stop ourselves because they can go on. (Both he and I have taken to blocking our calendars because we know we will go on.) We go from subject to subject, generally focusing on a couple of areas. Today, Lahat was wound up. Earlier, he had a conversation with a prospective client. The client was focused on “the numbers.” Lahat realized the client was missing something, they weren’t focused on the […]