It's thought experiment time again. We have moved beyond customer satisfaction, … [Read more...]
Author: David Brock
Moving Beyond Customer Experience, What About "Customer Entanglement?"
What If We Started Thinking About Durable Revenue and Revenue Quality? Posted on May, 2025
We've been trained to worship the recurring revenue model. It's the star metric … [Read more...]
There Is NEVER "Just One Way!" Posted on May, 2025
I see so much talk about GTM, selling, marketing, customer service strategies. … [Read more...]
On Insularity Posted on May, 2025
We live in overlapping circles on "Insularity." Our families, friends, … [Read more...]
Rethinking AI For Innovation, Not Automation Posted on May, 2025
I've been on a tear this week, talking about AI. I'm so excited about it's … [Read more...]
It's Not Your Job!!! Posted on May, 2025
Last week, I had another "argument" with one of the highest performing CROs I've … [Read more...]
Outsourcing Our Thinking Posted on May, 2025
Foreword/Forewarning: This is a bit longish, my apologies. But hang in there. … [Read more...]
"Make Your Competitors Look Silly," And Other Nonsense. Posted on May, 2025
Another piece of nonsense by a guru found its way into my feed today. It started … [Read more...]
The New LinkedIn Posted on May, 2025
I'm a very early subscriber to LinkedIn. A friend was one of the early VCs … [Read more...]
Self Centeredness, Arrogance, And Disdain Posted on May, 2025
I'm compelled to write. It's lunch, my habit as I eat my lunch is to scroll my … [Read more...]
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