The email asked me to participate in a market research survey. It was from one … [Read more...]
Who's Your Competitor, Looking In All The Wrong Places
Help People Even When You Know They Can't Help You Back Posted on November, 2018
I"m on another 11 hour plane flight, encamped in my "pod," I have my noise … [Read more...]
What's Your "Net Promoter Score?" Posted on November, 2018
The "Net Promoter Score," has been around for a long time. In 2003, Fred … [Read more...]
Do Your People Own Their Commitments/Responsibilities? Posted on October, 2018
A sales manager was whining to me, "My sales people don't do what I tell them to … [Read more...]
In Praise Of Boring Sales Organizations Posted on October, 2018
Over the last several weeks, I've seen a similar issue with 4 different … [Read more...]
"Just Give Me The Answers!" Posted on October, 2018
There's a disturbing trend in developing the capabilities of sales people. It's … [Read more...]
Are You Learning Yesterday's Skills For Tomorrow's Buyers? Posted on October, 2018
Every time I meet sales enablement and sales executives, I ask, "What are the … [Read more...]
"Touching The Customer 1 Time, Annoying Her 6 More Times!" Posted on October, 2018
We all know the importance of reaching out to "touch the customer." We know … [Read more...]
Going Beyond The "What" Of Activity Metrics Posted on October, 2018
Activity metrics are receiving lots of attention. Activity metrics can be very … [Read more...]
Automating Stupidity Posted on October, 2018
I have a very good friend, Dr. Howard Dover. He does wickedly smart things in … [Read more...]
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