Transform Your Organization
“The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.” Peter Drucker.
Everything today seems to be about transformation, business transformation, digital transformation, sales, customer, market, organizational. Work is transforming, moving from in the office to virtual to hybrid. Tools and technology enable us to do things differently or to do new things.
But what does transformation really mean? What does it entail? How do we transform? How do we successfully implement and manage change?
Partners in EXCELLENCE has worked with organizations in transformation since it’s founding. Whether it’s working on turnarounds, helping high performing organizations continue to change, helping start ups to scale and grow.
We have a series of workshops, programs, processes and tools to help our clients identify their transformation strategies. Most importantly, we work with those clients in the implementation of their transformation efforts, keeping them on track or adjusting them to drive greater success.
Transformation Posts
Behavioral Steering, Influence Or Manipulation?
We are in the business of behavioral steering. Whether it’s working with our customers, collaborating with peers, or as leaders working with our teams, we constantly seek to shape behaviors. Sometimes gently, often deliberately, sometimes without even knowing that we are doing it. Behavioral steering is the process of designing choices, contexts, or presenting information […]
Urgency Alignment
Recently, I was having a conversation with a group of sellers about ICPs and qualification. During the conversation, we were trying to refine their targeting and qualification. They were relatively sophisticated, but something wasn’t quite working as effectively as they hoped. I introduced the idea of “Urgency Alignment.” I asked, are you and the customer […]
“I’m Wasting My Time Being ‘Problem Focused!'”
Sometimes, I sound like a broken record (Hmmm, I need to update that metaphor). Selling isn’t about pitching solutions. It’s about helping customers understand and solve their problem. It’s about helping the customer develop and maintain change urgency. This shift drives higher levels of customer engagement, builds greater trust, and higher win rates. It reduces […]
The Deck Was Never The Point!
I was struck by a LinkedIn post with the opening line: “Microsoft just made QBR prep obsolete. And CSMs everywhere should be celebrating.” The rest of the article talked about how Microsoft has integrated AI into it’s products, eliminating all the work needed to prepare the charts for a QBR. And there is post after […]
The Secret To Your Competitive Advantage……
A colleague shared an observation from a CRO. The CRO had discovered the secret to his team’s competitive advantage. Drum roll…….. The secret to your competitive advantage has nothing to do with your products, your pricing, even your company and it’s reputation. The secret to your competitive advantage is “Mediocrity!” Not yours, but your competitors! […]
What Would You Do If You Weren’t Told What To Do?
Let me run a thought experiment: “What would you do if your weren’t told what to do?” You know the goals you must achieve, let’s say quota-based, or similar revenue based attainment goals. If you are in a non-selling role, think about project goals/deadlines or other important goals. You have all sorts of resources to […]
Embrace The “Suck!”
Our work in selling is tough. There are details to manage, conflicts to resolve, shifts in direction. Some of the work is tedious, even unpleasant. Much of it is exhausting. When the work gets tough, our natural reaction is avoidance. At the same time, we mask that avoidance with busyness and activity. We avoid the […]
“Buyers Don’t Hate Sellers, They Hate Bad Selling!”
Paraphrasing my friend Hank Barnes, “Buyers don’t hate sellers, they hate bad selling!” Sellers struggle to reach and engage prospects and customers. Every outreach is ignored. Buyers actively seek other channels to learn about solutions and products, avoiding sellers as much as possible. When they do engage, it’s as late in their buying process as […]
Ask Questions That Require Thinking
We are trained to ask questions. But our orientation is to ask questions that demand answers. As a result, conversations often resemble a ping pong game. The server starts with a question, then the response, back and forth. Then the other person serves, asks a question, expects a response, back and forth. A lot of […]
We Will Have “Gotten AI” When We Stop Talking About AI!
By 6 am, my inbox is already overflowing with emails touting AI: “How family offices can use Google’s AI Ops playbook,” “How AI powered sales playbooks accelerate revenue growth,” “Selling AI, cracking the code,” “The talent acquisition revolution is here, unleash AIs power in recruiting,” and about 10 more. And my feed in LinkedIn is […]
Testimonials
Partners in Excellence has been my strategic partner for sales and business transformations. Always bring the ability to understand my challenges and translate into pragmatic strategy, design, and execution. David Brock is my first call when needing a fresh perspective for solving my most difficult challenges! Kevin Johnston, COO
“Our Commercial Leadership engaged Partners in EXCELLENCE supporting formalization of our commercial process, as well as validation of pipeline integrity. While the methodology presented the opportunity to think outside the box, driving commercial cultural change, the foundation for sustainable growth has been established. Our Business and Global Commercial Team now have a process and roadmap driving our performance into the foreseeable future.” Eric Shelton, Vice President, Global Marketing and Sales
“There is so much flying around every day about what's right for sales, who has the best way of succeeding, what is the impact of tenuous programs, and every other sales topic you can imagine. And then there's Dave Brock. He cuts through the cacophony of noise. He nets the important data flying around. He grounds that data in reality. When I want a real grasp of what is happening in the sales world, I get the really good nuggets from Dave.” Sheevaun Thatcher, Vice President, Global Sales Enablement.
“I have worked with Dave at three companies over the past 10 years or so. That alone is a testament to the value he brings. More specifically, Dave brings analytical tools and a ton of knowledge that allows you to move quickly from data analysis to action plans that drive meaningful results. You might be able to figure all this out on your own; Dave will figure it out much faster. And you don’t have time to wait.” Pete Tapley, Vice President of Global Sales