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Making A Difference – Thoughts, Observations and Opinions
This is Dave Brock’s Blog.
It offers my views on a variety of business, sales, marketing, and leadership topic. My goal is to make a difference for you, the reader, in both your professional and personal lives.
Latest Posts
Technology Is No Substitute For Thinking
There are a lot of great technologies that can become indispensable to sales professionals. Great sites to research things going on in our markets and with our customers, CRM tools, playbooks, and all sorts of other sales aids. Each of these can help magnify our impact and effectiveness with customers. They can help make us much more productive and accomplish a lot more each day, week, month. However, I’m often amused by some of the emails or telephone calls I get. It’s as if technology has run amuck. Likewise, when I review things sales people are doing, I see terrible […]
Lean Sales And Marketing — The Role Of The Manager
Managers play a critical role in the lean sales and marketing organization. It’s different from we think in the traditional organization. In the traditional organization, there’s the belief we work for our managers. We all know the corporate hierarchy and pyramid. In too many organizations, managers spend too little time coaching. They are busy in meetings, they are busy with paperwork, they don’t have time or the skills to work with their people. Too often, they look for blame, rather than understanding and solving problems. In the Lean Sales and Marketing organization, the pyramid is inverted. The role of the […]
If It’s Common Sense, Why Isn’t It Common Practice?
I was having coffee with a close friend, @francineallaire, this morning. She’s an outstanding sales professional. As we often do, our conversation drifted to the challenges of professional selling. We talked about how sales people have a tendency to make things overly complicated. So much time is spent on techniques to catch the customer’s attention. In the worst case, some resort to trickery and manipulation. More often, we fail to connect with customers because we talk about what we want to talk about, not what they want to talk about. Other times, we simply are wasting our customer’s time. As we […]
Lean Sales And Marketing -TAKT Time
For those of you with a background in Lean, TAKT Time is a familiar concept for manufacturing, but what’s the application to sales and marketing? TAKT actually comes from the German word, Taktzeit, which refers to the cycle time, beat or rhythm. It’s a powerful concept for Lean manufacturing. We want the line to run as efficiently as possible in fulfilling customer demand. Slow down’s, back ups, line starts and stops are all problems. They create inefficiencies and costs in the manufacturing process, as well as adversely impacting the ability to fulfill customer demand. TAKT time is an important concept […]
The Intrusiveness Of Prospecting
I’ve been carrying on a number of discussions in various forums on LinkedIn. It’s been with people reacting to my post, “Well It Worked, Didn’t It?” One of the key themes in these discussions is prospecting, with people taking all sorts of positions, and lot of discussion about the “C” word–yes, Cold Calling. Let’s face it, most of us don’t like prospecting. We’d rather be working a deal. Speaking to a customer who already knows us and is working with us to solve a problem. Finding new deals is a pain! We have to do a lot of work, we have […]
Reading The Buyers’ Minds
As sales people, we always are trying to get into our Buyers’ minds. We want to understand what they are thinking, what drives them, how we can position ourselves and our solutions most favorably. We constantly search for some insight about how to connect more effectively. I’m always fascinated by the machinations we go through to understand what’s going on in our Buyers’ minds. We talk to each other to try to figure out, “What do buyers think?” “How do we engage them?” We do research, we guess-based on our experience. All great things to do. We look for tricks […]