Partners in EXCELLENCE - Making a Difference
This is Dave Brock’s Blog.
It offers my views on a variety of business, sales, marketing, and leadership topic. My goal is to make a difference for you, the reader, in both your professional and personal lives.
I’m often amazed by the discussions–or absence of discussions on differentiation. In order to win, we have to differentiate our solutions, but we have to differentiate them in the areas the customer cares about. Most of the time, it’s long lists of features, comparing our solutions to the competition–with the goal being more boxes checked in our column than the competitors.’ We overwhelm and confuse customers with long lists of features, benefits, and whatever we can. But when we differentiate ourselves, it’s critical to focus on what the customer cares about. Everything else is meaningless–in fact wastes the customer’s time. […]
Read MoreThe other day I wrote, “It’s Account Planning Season” again. Commenting on the post, Tamara Schenk reminded me the value of account planning–or any planning we do–is less in completing the plan itself but really all about the process. Tamara makes a tremendous point that seems to be too often lost on managers and sales people alike. Everywhere I go, we may be talking about opportunity planning/deal strategies, call planning, account/territory planning, even pipeline management; I see two parallel things at play: Managers are concerned about the completion of the plan! They want to see the form, template, or the […]
Read MorePipeline reviews and reporting are constant sources of contention between management and sales people. Most often the value of this activity is portrayed as the inverted triangle in this diagram. Managers are getting all the value! From a sales person’s perspective, they get no value from it, but managers need it to make sure the business in control. At it’s worst, sales people view it as a “Big Brother Is Watching Exercise.” Unfortunately, too many managers view it in the same way, reveling in the concept of being able to watch and micromanage. In reality, however, the pipeline and metrics […]
Read MoreI was speaking to a client a few weeks ago about some “performance” issues he saw in the organization. He was relatively new in his job and was besieged with performance issues. In our discussion, I expected him to talk about the low performers and how he should be dealing with them. Instead, he was troubled by some people viewed by many in the organization, including his boss, as high performers. Since high performers are role models of what is expected in sales, normally, we would be looking at how to replicate the performance of these people across the organization. But my client […]
Read MoreAs we race to year end, trying to make our numbers, we also enter “account planning season.” All of us have done account plans. Too often, it’s that annual exercise management makes us go through. We prepare and conduct fancy presentations. We talk about all the things we want to accomplish—meet more executives, expand our contacts and visibility in the customer, displace competition, sell them more stuff, become a “valued partner.” Every account plan always includes a lot of actions and activities. Usually, there’s some sort of executive visit. We leverage one of our execs to meet a key customer […]
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