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Making A Difference – Thoughts, Observations and Opinions
This is Dave Brock’s Blog.
It offers my views on a variety of business, sales, marketing, and leadership topic. My goal is to make a difference for you, the reader, in both your professional and personal lives.
Latest Posts
We Can Only Create Value With The Customer, Not For The Customer
For regular readers, you probably are wondering, I’ve long talked about the importance of value creation. Recently, there has been quite a bit of discussion about this following my post Can Sales Create Value, both on this blog and at Customerthink. I encourage you to read the comments/discussion. They are perhaps better than the original post. I’ve been reminded by a few people that we create value with the customer, not for the customer. Lest you think this is wordsmithing, it’s an important distinction. Often, we think of creating value by provoking the customer to think differently about their business. […]
WebMD And The 57%
As happens from time to time, I had been feeling a little off for a few weeks. There were some persistent physical symptoms that bothered me. Initially, I thought they would go away, but they didn’t, a few worsened. I started to get concerned, but for a variety of reasons chose not to go to the Doctor. I started to do my web research to learn more about my ailments. WebMD, the Mayo Clinic site, Dr. Oz, and a number of other sites helped me research. After a while, I had narrowed my research to a few diseases, deciding it was now […]
What’s The Customer’s “Whole Problem”
Our focus, naturally, is on what we sell. More accurately, it’s on what problems our products and solutions solve. For the moment, I’ll ignore that most sales people don’t do well at this most basic areas of working with customers. One of the biggest challenges to our success in selling, is that we seldom solve the customer’s “whole problem.” It’s their problem they care about, not just the component we address. The simplest example is if our customer is building a product–let’s imagine a new smartphone. We may provide all the internal electronics, but that’s only a small part of […]
Can Sales Really Create Value?
Leanne Hoagland-Smith wrote an outstanding post, The Ultimate Sales Goal Is Connecting With Customer Value Drivers, Not Creating Value! In the post, Leanne hits head on what too many sales people miss about value. We tend to think of value and value proposition in our terms. Instead, it’s the customer that defines value! For us to be effective in engaging the customer it’s critical to understand their value drivers, positioning our value in the context of what’s important to them. As a result, when we look at most complex B2B buying decisions, multiple people are involved. It’s incumbent on us […]
Tilting The Revenue Curve
In the past few days, there have been a couple of outstanding articles on “Tilting The Revenue Curve.” Bob Apollo wrote an outstanding article. It was based on Jason Lemkin’s article. I was captivated by one line in Jason’s article about new sales managers in early stage SaaS companies. He states the job of the sales manager is to increase revenue growth, within one sales cycle or less. Honestly, I struggled with that idea for a few moments. Jason positions this in a very special use case: The first sales manager a new SaaS company puts in place. I thought […]
Who Are You? Why Should I Trust Buying From You?
Somehow you’ve attracted me to your site. You have an intriguing product. You have a solution I might be interested in. I want to learn more. But before I can go on, you put hurdles in my way. I can’t get beyond your splash page without giving you my contact information. Or I may be interested in subscribing, about to give you my credit card information and I stop. Who are you? Are you real? Are the people behind your company? Why should I trust you with this information? Is your offering real or am I just part of some […]