Comments on: Which Came First, The CRM System Or The Salesperson? http://partnersinexcellenceblog.com/which-came-first-the-crm-system-or-the-salesperson/ Making A Difference - In Business and Your Personal Life Fri, 18 May 2012 19:27:33 +0000 hourly 1 http://wordpress.org/?v=3.3 By: David Brock http://partnersinexcellenceblog.com/which-came-first-the-crm-system-or-the-salesperson/comment-page-1/#comment-929 David Brock Wed, 25 Nov 2009 14:16:42 +0000 http://partnersinexcellenceblog.com/?p=497#comment-929 Jim, thanks for the comment. Actually, the SF strategy is interesting, it is leaning more to IT and ISV's as the customer than sales. "He who controls the software infrastructure controls the keys to the kingdom." They seem to be very aggressive in this, which changes their competition significantly. Will be interesting to see how it plays out. To your point, at the conference, there was a lot of discussion about how the system helps Sales Managers. When the topic of how it helps sales people came up, there were a lot of assertions, handwaving, etc. The real success of CRM lies in sales adoption. The implementation needs to be sales centric---and by the way, the sales manager gets a huge benefit as well. As usual, your comments always stimulate further discussion. Regards, Dave Jim, thanks for the comment. Actually, the SF strategy is interesting, it is leaning more to IT and ISV’s as the customer than sales. “He who controls the software infrastructure controls the keys to the kingdom.” They seem to be very aggressive in this, which changes their competition significantly. Will be interesting to see how it plays out.

To your point, at the conference, there was a lot of discussion about how the system helps Sales Managers. When the topic of how it helps sales people came up, there were a lot of assertions, handwaving, etc. The real success of CRM lies in sales adoption. The implementation needs to be sales centric—and by the way, the sales manager gets a huge benefit as well.

As usual, your comments always stimulate further discussion. Regards, Dave

]]> By: Keenan http://partnersinexcellenceblog.com/which-came-first-the-crm-system-or-the-salesperson/comment-page-1/#comment-927 Keenan Wed, 25 Nov 2009 05:46:56 +0000 http://partnersinexcellenceblog.com/?p=497#comment-927 Their target "buyer" is the Sales Leader. It's not the sales person. Therefore, their pitch, message and product development isn't going to lean towards the sales guy, but to sales managers and that is why it feels so heavy. Great observation David. Their target “buyer” is the Sales Leader. It’s not the sales person. Therefore, their pitch, message and product development isn’t going to lean towards the sales guy, but to sales managers and that is why it feels so heavy.

Great observation David.

]]> By: uberVU - social comments http://partnersinexcellenceblog.com/which-came-first-the-crm-system-or-the-salesperson/comment-page-1/#comment-923 uberVU - social comments Tue, 24 Nov 2009 17:42:42 +0000 http://partnersinexcellenceblog.com/?p=497#comment-923 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by SFsalesjobshoot: Which Came First, The CRM System Or The Salesperson? http://bit.ly/6Cvs8r #news #sales... Social comments and analytics for this post…

This post was mentioned on Twitter by SFsalesjobshoot: Which Came First, The CRM System Or The Salesperson? http://bit.ly/6Cvs8r #news #sales…

]]> By: Tweets that mention Which Came First, The CRM System Or The Salesperson? | Partners in EXCELLENCE Blog -- Topsy.com http://partnersinexcellenceblog.com/which-came-first-the-crm-system-or-the-salesperson/comment-page-1/#comment-922 Tweets that mention Which Came First, The CRM System Or The Salesperson? | Partners in EXCELLENCE Blog -- Topsy.com Tue, 24 Nov 2009 17:31:16 +0000 http://partnersinexcellenceblog.com/?p=497#comment-922 [...] This post was mentioned on Twitter by JobShoots, JobShoots. JobShoots said: Which Came First, The CRM System Or The Salesperson? http://bit.ly/55KKA1 #news #sales [...] [...] This post was mentioned on Twitter by JobShoots, JobShoots. JobShoots said: Which Came First, The CRM System Or The Salesperson? http://bit.ly/55KKA1 #news #sales [...]

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